We are looking for a temporary replacement as a Branch Administrator to assist the team and provide an efficient service at our Framlingham branch, based in Suffolk. This position will start from March 2026 for a period of 12 months.

About us:

Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across the South and East of England. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.

Role Purpose:

Reporting directly to the Branch & Sales Manager, you will be responsible for providing a first class administrative service within the branch in addition to maintaining effective and accurate communications between customers and members of staff. You will be working as a Personal Assistant to the Branch Manager but you must be prepared to assist other departments in the branch as required.

Key Responsibilities:

• Act as Personal Assistant to the Branch and Sales Manager
• Manage incoming calls and maintain the branch switchboard
• Serve as a first point of contact for customer enquiries
• Provide administrative support across departments as needed
• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate records and ensure data is kept up to date
• Update the sales database regularly
• Support the sales team during events and trade shows
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer-focused service

What We’re Looking For:

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• High level of accuracy with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast-paced environment
• Well-presented and detail-oriented

Additional Information:

Location: Framlingham, Suffolk, IP13 9LL

Start Date: March 2026

Hours: 35hrs per week – 8am to 4pm Monday to Friday (1 hour unpaid lunch)

Contract: Fixed Term (12 Months), Full Time, Salaried

Salary: £Competitive, depending on experience

Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme,

Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)