About the Role

We are seeking a highly motivated Bodyshop Controller to oversee the day-to-day operations of our clients accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.

Key Responsibilities

Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs. Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements. Implement and optimise workflows to minimise delays and maximise operational efficiency. Lead, motivate, and develop a team of technicians and apprentices. Identify training needs and coordinate development programs to enhance skills and performance. Manage staff performance, including appraisals, performance improvement, and recognition of achievements. Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally. Monitor budgets, control costs, and work to achieve financial targets for the site. Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability. Analyse operational performance to identify opportunities for improvement.

Benefits

Salary up to £45,000 per annum plus car allowance Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Referral programme Sick pay

If you want to hear more about the Bodyshop Controller role, please send us your CV by clicking ‘apply now’ or by contacting Richard on (phone number removed) / (url removed) to discuss further