Bid Manager
UK (remote-first, but must be UK resident with right to work)

Puzzel: The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years

What you'll do

As our Bid Manager, you’ll play a pivotal role in driving the success of our tender and proposal submissions. You'll work closely with Sales, Pre-Sales, Legal, Product and Delivery teams to manage and produce compelling, compliant, and customer-focused bid responses that help us win new business and retain key accounts.

Your responsibilities will include:

• Leading and managing the full end-to-end bid process for RFIs, RFPs, ITTs and security questionnaires
• Coordinating cross-functional contributors to ensure content is accurate, timely, and compelling
• Managing timelines, deadlines, and document quality – ensuring submissions meet all compliance requirements
• Developing and maintaining a central library of reusable bid content and templates
• Working with stakeholders to continuously improve bid processes, strategy, and win rates
• Collaborating with Sales and Product to tailor responses that highlight Puzzel’s unique value proposition
• Supporting post-bid reviews to capture lessons learned and implement improvements
• Ensuring brand, tone of voice, and messaging consistency across all bid documentation

The must haves

• Minimum 5 years of experience managing B2B bids/tenders, ideally in SaaS or tech
• Strong project management and communication skills – able to coordinate and influence stakeholders
• Excellent written English with a flair for persuasive, structured, and customer-centric writing
• High attention to detail and organisational skills
• Confident managing multiple bids simultaneously under time pressure
• Understanding of bid best practices (APMP knowledge or certification a plus)
• Eligibility to work in the UK

The nice to haves

• Knowledge of the contact centre/ CX/AI / CCaaS industry
• Experience with procurement portals, document automation tools, or CRM systems
• A background in Sales Enablement or Technical Writing
• Ability to write and speak in non-English languages particularly Dutch, French, or any Nordic languages.

The location

Our UK team is remote first, with an office in London near Liverpool Street.

What’s In it for You?

• Competitive salary, discretionary bonus based on KPI attainment / performance and company performance
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process

• Screening call with Talent Acquisition
• 1^st interview with Director of Sales Engineering
• 2^nd interview with TBC
• Final interview with presentation to the panel

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

Puzzel Values

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024!
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ????

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.