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Job DescriptionJob Description

Job Title: BDC Customer Care Specialist For Route 128 Honda Service Department

Join Route 128 Honda as a BDC Customer Care Specialist for the Service Department, where you’ll thrive in a fast-paced, high-earning environment! In this role, you will serve as the vital link between our customers and the service team, delivering exceptional care and ensuring a seamless experience from appointment scheduling to service completion. Your ability to communicate effectively and manage multiple tasks will contribute directly to customer satisfaction and the overall success of the department.

Responsibilities

Manage inbound and outbound calls to schedule service appointments with professionalism and care. Build strong relationships with customers by providing timely and accurate information regarding vehicle service status. Follow up with customers to ensure satisfaction and encourage repeat business. Collaborate with the Service Department team to coordinate workflow and prioritize customer needs. Maintain detailed and up-to-date customer records in the database. Assist in resolving customer concerns promptly and efficiently to enhance the overall ownership experience.

Requirements

Excellent communication and interpersonal skills with a customer-focused mindset. Experience in a BDC, customer service, or related role is . Ability to multitask and thrive in a fast-paced environment. Strong organizational skills and attention to detail. Comfortable working with computer systems and CRM software. Positive attitude and a team player mentality.

Benefits

Competitive compensation ranging from $4,500.00 - $5,500.00 per month, paid weekly. Opportunity to work in a dynamic and supportive team environment. Career growth potential within the service department and the company. Work location in Reading, MA, with convenient access near Route 128.

About the Company

Route 128 Honda is a leading automotive dealership known for its commitment to customer satisfaction and quality service. Located in Reading, MA, we pride ourselves on providing a welcoming environment for both our customers and employees. Our fast-paced service department thrives on teamwork, integrity, and delivering top-notch experiences that keep customers coming back.

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