Bank CoordinatorFixed-Term Bank Coordinator position available!Job descriptionAn exciting opportunity to join Certitude as a Bank Coordinator as we continue to grow.Salary: £30,660 per annumHours: 37.5 hoursJob Type: Fixed-Term Full-time (until May 2027)Location: Balham & Working from Home Hybrid workingInterview Dates: 5 and 6 May 2026Benefits- A stimulating work environment full of opportunities to learn and develop- 25 days' annual leave + bank holidays & enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care voucher- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech PurchaseAbout the roleThe role of a Bank Coordinator is to provide support to Bank Workers during the recruitment and selection process, onboarding, ongoing support with queries, coordinating completion of training, engaging with bank workers and utilising reporting available from our e-rota and HRIS systems.Duties will include:- To develop relationships with operational colleagues and build knowledge of services across Certitude.- To develop specialist knowledge of temporary staffing requirements for Certitude, and how bank workers can support service delivery on our contracts, alongside having a good understanding of HR practice and Certitudes policies and procedures.- To provide support and guidance to bank workers, maintaining accurate records of that process and escalating any issues that are necessary to line manager, HR colleagues or other managers as needed.- To provide first line customer support for internal and external stakeholders on all aspects of the Bank Service, including supporting queries with pay.- To maintain accurate and up-to-date records in relation to the administration and usage of Bank workers using specific IT systems.About youTo be a Bank Coordinator at Certitude, the following are essential:- Experience of building rapport and communicating effectively with a range of people.- Experience of using computer systems, including the Microsoft packages.- Ability to manage multiple tasks and a complex workload effectively.- Ability to establish and maintain good relationships across a wide range of people.- Ability to work independently.To read more about the role and the full person specification, please click on the Apply button.About the OrganisationWe have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.Do you want to be a Bank Coordinator at Certitude? Select the Apply button, complete an application form, and someone from the Recruitment Team will be in touch! A job description and person specification are available when you apply. If you have any questions, please email our team.All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.Bank, Temp, Agency, Coordinator, Administrator, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Third Sector, Adult Social Care, Mental Health, Support Living, Health & Social Care.JBRP1_UKTJ