Role: Automation Engineer

Location: London (Hybrid Working)

Salary: Up to £38,000 + bonus

Benefits: Bonus, private healthcare, enhanced leave, share plan + more

Our client, a leading organisation within the technology and managed services sector, is hiring an Automation Engineer to enhance Service Desk operations through intelligent automation.

This role offers the opportunity to design and implement automation solutions that directly improve efficiency, reduce manual workload, and elevate the end-user experience across IT services.

What you’ll do

Identify repetitive Service Desk tasks and bottlenecks suitable for automation

Design, build, and deploy automation workflows aligned to business and compliance requirements

Develop and manage RPA solutions to automate ticketing, notifications, escalations, and maintenance tasks

Monitor and optimise automation performance, ensuring reliability and accuracy

Collaborate with IT stakeholders to gather requirements and deliver scalable solutions

You’ll work closely with Service Desk teams, IT stakeholders, and wider business units to drive continuous improvement through automation.

What we’re looking for

Experience within Service Desk environments and ITSM frameworks

Hands-on expertise with RPA tools and process automation design

Strong scripting skills (e.g. PowerShell, Python or similar)

Ability to translate business processes into technical solutions

Strong communication and stakeholder engagement skills

The ideal candidate will bring a proactive mindset, strong attention to detail, and a passion for process improvement within a fast-paced, service-driven environment.

Why join?

Opportunity to shape automation strategy within a growing function

Access to modern cloud technologies including Microsoft 365 and Azure

Clear investment in employee wellbeing and development

Competitive benefits package including bonus and healthcare

Apply now to drive meaningful automation across a high-performing IT environment