Service Engineer – Audio Visual

Location: St Albans & London

Salary: £40,000 + benefits (pay review after 3-month probation)

We’re looking for a professional, client-facing Service Engineer to take ownership of our service and aftercare work across high-end AV residential projects.

This role suits someone who is technically strong, organised, well presented, and comfortable dealing directly with clients in their homes.

About the role

Our service department is lean and growing. You’ll be responsible for:

• Diagnosing and resolving network, AV and smart home issues
• Managing service calls from booking through to completion
• Communicating clearly and professionally with clients by email, phone and on site
• Planning your own visits and managing your workload effectively
• Keeping accurate records of work carried out within our systems
• Identifying potential improvements or follow-on works where appropriate

You’ll be trusted to represent the company on site and expected to work to a high professional standard at all times.

Essential skills & experience

We’re looking for someone who ticks most or all of the below:

• Minimum 2 years’ experience as an AV / Smart Home / Service Engineer
• Strong networking knowledge (this is essential)
• VLANs, switches, fault finding, structured troubleshooting
• Confident with UniFi (switches, gateways, access points) or quick to learn it.
• Lutron experience is essential (HomeWorks / RA / diagnostics and fault finding)
• Experience working with integrated systems
• Working on your own with strong fault-finding capability.
• Strong problem-solving skills and the ability to work calmly under pressure
• Excellent communication skills, written and verbal
• Comfortable booking appointments and liaising directly with clients
• Well presented, professional, and client-facing
• Able to work independently and take responsibility
• Full UK driving licence

Desirable (but not essential)

• Experience with Savant
• You don’t need to be an expert, but you must be able to pick it up quickly
• Broader AV experience (audio distribution, control systems, racks)
• An understanding of upselling or identifying additional works
• This is welcomed but not a sales role

What we’re offering

• £40,000 salary (starting)
• Pay review after 3 months, based on skill level, attitude and application.
• Company van
• Pension
• Proper tools, systems and support
• A company that values quality, professionalism and long-term client relationships
• Opportunity to grow as the service side of the business expands into service management.

About us

We’re an established AV and lighting company delivering high-end residential projects. Our clients expect professionalism, discretion, and quality workmanship, and we support our engineers in providing exactly that.

If you take pride in your work, your appearance, and how you deal with clients — and you enjoy solving problems correctly — you’ll fit in well here.

How to apply

Please apply with your CV and a short summary of your experience via LinkedIn