Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely .

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It’s the curiosity , dedication, and innovation that drive our success and help us anticipate the future.

You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.

Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.

About the role

We’re looking for an Associate User Researcher to join our team at Entrust. In this role, you’ll:

• Participate in all aspects of the user research process across different problem areas from strategic discovery to UX/usability testing;

• Support and eventually own the entire research process: problem definition and scoping, recruitment, note-taking, data analysis and management, insight generation, and storytelling.

• Develop a mixed methods approach by combining qualitative insights with metrics and product analytics

• Work within an agile product development team, while also supporting initiatives for marketing and sales;

• Surface insights that shape the direction of the company;

• Be a key contributor in growing the maturity of our User Research practice.

As an Associate User Researcher, we understand you may be early in your career, so we’ll provide learning opportunities, mentorship and support as you develop. You’ll start by supporting smaller, well-scoped pieces of work and as you build confidence, you’ll take on more responsibility and greater challenges .

Minimum Qualifications

• You have 1 -3 years of experience in user research or have led qualitative research within your own field;

• Have basic training in design research, user-centred design, or UX methods

Demonstrate the following qualities:

• Organised, resourceful, with a keen eye for detail

• Self-motivated, intellectually curious, and excited about solving big problems

• Strong communication , can distil complex concepts and ideas into clear, actionable messages

Please note this is a hybrid role with 3 days a week in our London office.

#LI-CV

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you c an expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com . Follow us on, LinkedIn , Facebook , Instagram , and YouTube

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

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