Associate Implementation Consultant
Location:Stone, Staffordshire (Remote or Hybrid working available)
Status:Permanent, Full Time
Package:Competitive Salary, Flexible Working (with one-off allowance and 2 Days in the office), Development & Opportunity (Personal & Technical), Private Medical (Optical & Dental options), Matching Contributory Pension, 25 Days Leave + Public Holidays + Buy and Sell Scheme, Life Insurance, Referral Scheme, Employee Assistance Program, Benefits Hub.

Why are we hiring an Associate Implementation Consultant?
This role is perfect for someone passionate about working with data, exploring logical structures, and, most importantly, helping people improve their daily workflows. At Instem, we leverage a variety of software tools to empower our clients, enabling them to apply their science to make a positive impact on the world.

To thrive in this position, you’ll need to be a quick learner and a clear communicator, driven by the desire to provide exceptional customer service in a dynamic, fast-paced team setting. You will be assisting in the delivery of effective solutions using software products, so familiarity with software integration, data logic, workflow mapping, and/or solution design will be important. Above all, you’ll need to be motivated by solving problems and making the work lives of our clients more efficient and enjoyable.

Who’s Instem?

Well, we’re a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 20!)
What’s the culture/environment like?For a global business of over 300 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths.

What are you responsible for?

• Coordinate with colleagues to track and manage project milestones, ensuring timely and successful delivery.
• Develop expertise in a variety of software products to ensure the best possible customer outcomes and provide ongoing value.
• Assist in the functional integration of the company’s product suite, enhancing overall effectiveness with customers and supporting the transition to cloud-based systems.
• Document and test workflows to maintain transparency, consistency, and the highest quality standards in all delivered solutions.
• Participate in client meetings with a focus on fostering collaborative success and maintaining open communication.
• Support and deliver training for end users and administrators on solution usage and maintenance to ensure long-term adoption and efficiency.
• Deliver excellent customer service and value foster long-term partnerships, cultivate and nurther strong relationships within existing accounts, and support the pursuit of new business development opportunities, contributing to overall revenue growth.
• Travel to client sites and company locations may be occasionally required for meetings or project work, possibly including international travel.

Skills, Knowledge & Experience:

• Client-facing software consultancy experience, with a preference for candidates who have worked in the Life Sciences industry or related fields.
• Proven problem-solving and diagnostic skills in logical systems.
• Proficiency with Excel (or similar analytical tools such as Power BI, Tableau, or R), with strong capabilities in data analysis and manipulation.
• Familiarity with statistical and scientific mathematical principles, with the ability to apply these to real-world problems in technical environments.
• High quality communication skills, both written and verbal, with the ability to engage with diverse audiences, including cross-functional teams and clients.
• Demonstrated proficiency in one or more of the following technologies: Python, VBA, API integration, SQL, Excel (advanced functions), Morphit, BioRails, or similar tools relevant to the role.
• Background in lab science is preferred, providing context and domain expertise for working with Life Sciences clients, but not necessary.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: http://www.instem.com/about/data-protection.php
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