Assistant Vice President, ServiceNow Presales Architect (ITO099646) In this role, your primary responsibility will be to support the Sales team and participate in onsite GTM activities during the sales cycle, demonstrating the various modules of the ServiceNow platform to prospective customers on a very deep technical level. The role will also involve designing the architecture for solutions built in ServiceNow, selecting the most appropriate modules from the Now platform for each use case, building and demonstrating custom presentations, holding workshops, and running short proof of concept programs. Responsibilities

Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO, etc. Present ServiceNow solutions to clients in a value‑led approach. Assist the Sales personnel in the qualification of customer needs and performing pre‑demo needs analysis. Assess the customer's strategic needs, uncover business requirements, determine gaps between business requirements and product functionality, and build relationships with clients onsite. Gather appropriate information to generate proposals with the right service components, pricing, and assumptions. Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership. Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc. Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients of using ServiceNow. Hands‑on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge. Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations. Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Minimum Qualifications

Experience in the IT industry. Experience with the ServiceNow platform. Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain, etc.). Worked in pre‑sales environments with experience on large scale ServiceNow bids. Experience supporting a Sales team to win new business in new and existing accounts. Excellent customer‑facing, presentation and communication skills (written and verbal). Good business analysis and requirements analysis skills. Must be able to work as part of a small team with minimal day‑to‑day supervision. Travel availability up to 40% within North America to support onsite client work.

Preferred Qualifications / Skills

BSc in Computer Science or Computer Engineering. ServiceNow Presales Accreditations. ServiceNow Systems Administrator certification.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. #J-18808-Ljbffr