About the roleNetwork Systems Support Engineer is responsible for supporting the MUFG EMEA data network and all other aspects of networking including firewall and network infrastructure.Key ResponsibilitiesIncident Management: Take ownership of network related incidents and troubleshoot from first alert to resolution, displaying good customer facing skills when liaising with users, cooperating with other team members and internal teams, and liaising and taking charge of vendors for incident resolution.Administration: Maintaining and where necessary creating a full set of comprehensive network data diagrams and documentation.Project Support: Conduct project activities to specific timelines and deliver network data project tasks and objectives assigned to the team.Skills and ExperienceGood understanding of ISO layers, IP addressing and subnettingLayer 3 path control, IPv4 redistribution, EIGRP based solutionsOSPF based solutions, BGP based solutions, Layer 2 switchingCisco NX-OS, IOSCisco ACICisco ISECisco MerakiVLANs, high availabilityMulticastFirewalls: Palo Alto, Check Point, Cisco ASAF5 BigIPTetrationMaintaining and monitoring network performanceTroubleshooting a multi‑protocol system networkManaging Cisco routing and switchingNetwork securityTeam Duties & Shift PatternAssist with support and maintenance of all NSS duties including data, security and infrastructure.Work as per shift planned by MUFG to cover support and project delivery for after office hours, on call, and weekend working if required.Normal office hours Monday - FridayParticipation in a shift pattern to cover support and project delivery (2 in 6 shifts): early shift starts at 7:00 am; late shift ends at 6 pm.Occasional bank holiday working as per business requirements.Weekend working as per business requirements.Personal RequirementsExcellent communication and interpersonal skillsAbility to handle pressure during outages and systematically resolve issuesExcellent problem‑solving skillsResults driven, with a strong sense of accountabilityA proactive, motivated approachThe ability to operate with urgency and prioritise work accordinglyA structured and logical approach to workAttention to detail and accuracyAbility to perform well in a pressured environmentAbility to manage constructive conflict effectivelyThe ability to manage large workloads and tight deadlinesAbility to communicate complex technical concepts to non‑technical persons at all levelsEEO StatementMUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. #J-18808-Ljbffr