Assistant Store Manager

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We're looking for an Assistant Store Manager on a 12‑month fixed‑term contract to join our home store team in Smethwick. Role Overview As Assistant Store Manager you will support the Store Manager with the day‑to‑day running of the store, step into full responsibility in their absence and inspire staff and volunteers to deliver an excellent customer journey that reflects our values. Key Responsibilities
Ensure the highest standard of customer service Achieve sales targets and maximise sales through physical and digital channels Maintain visual merchandising to a high standard Recruit and develop volunteers Meet expectations within campaign activities Work with the Manager to generate stock Operate in a fast‑paced environment – work 7 days a week, including weekends and bank holidays on a rota basis Handle the physical demands of collections, deliveries and donations
Qualifications
Experience in a customer‑facing role Supervisory experience Commercially driven, encouraging new ideas Inclusive approach to developing teams Passion for delivering exceptional customer service and achieving the highest retail standards Results driven with a focus on doing the right thing the right way
Inclusivity Matters We're committed to fairness and consistency. We use anonymous CV software during the application process. Act Swiftly Early applications are encouraged. We will review submissions throughout the advertising period and may close the advert early. Sponsorship We are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. Adjustments If you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team. About BHF We offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer, achieved by funding cutting‑edge research and innovation. We also reduce clothing and furniture waste across the UK and prevent around 70,000 tonnes of unwanted items from going to landfill each year. Benefits
38 days annual leave (plus the option to buy and sell leave) Wagestream – claim early access to your wages as you earn them Holistic support: leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) 25 % staff discount Health cash plan (Dental, Optical, Therapies, etc.) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10 % Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers
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Location:
Smethwick
Job Type:
FullTime

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