Assistant Store Manager – Tommy Hilfiger, Brompton Road
Our stores are the life and soul of our business. They act as our main touch points with our ever‑evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Our locations are paramount; the first‑class experience must be a given and our in‑store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business, are obsessed with delivering great service to our customers and truly believe that to remain relevant in today’s world we must be nimble and adapt to change and evolution. The Assistant Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through passion and belief in our brands.
Responsibilities
Lead the store teams to generate sales, profit, minimize losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
Identify opportunities to grow the business and improve performance through collaboration with others.
Maintain corporate visual merchandising directives and standards for the sales floor and back room.
Work alongside the visual merchandising team to ensure clear communication between VM and store teams.
Partner with store management to build on business opportunities and achieve company standards and objectives.
Focus staff on the importance of quality relationships with internal and external customers, ensuring accountability in building a repeat customer base by providing all customers with unparalleled spirited service.
Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
Communicate to the Store Manager what is driving sales and discuss any issues/priorities in order to develop strategies to maximize business, ensuring weekly visual presentation action plans.
Analyze store‑level reports and create action plans to improve results.
Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
Work with the Store Manager to build bench strength for key positions, including potential successors.
Participate in weekly management meetings and other staff meetings.
Clearly communicate to staff store and individual sales goals, performance expectations, sales results, and guidance on what is needed to improve performance.
Provide a great customer journey and achieve exemplary mystery shop results.
About You
You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
You have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
You are an effective communicator with the ability to cultivate belonging.
You collaborate to win and recognize and celebrate the contributions and achievements of others.
You are courageous in giving feedback that promotes positive behavioral change.
You adapt quickly and work with pace.
You bring energy and inspire trust, showing a clear presence on the shop floor.
You approach all issues with a ‘can do’ approach and make informed decisions to find in‑store solutions.
What We Offer
At PVH we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. We offer a competitive and comprehensive benefits program that provides protection, peace of mind and flexibility designed to support associates – both at home and at work.
PVH Europe and our brands, Tommy Hilfiger and Calvin Klein, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
About PVH
PVH is a global apparel company with over 30,000 associates operating in over 40 countries and $8 billion in revenues. We are committed to building Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands in the world while ensuring that all current and future PVH associates are compensated on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
Equality & Diversity Statement
PVH Corp. is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Retail Apparel and Fashion
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