The Role An exciting opportunity for a results-driven and passionate Assistant Store Manager to join a fast-paced, customer-focused jewellery store in the heart of London. You will play a key role in supporting the Store Manager to drive the store and team forward, creating a collaborative, engaging, and service-led culture centred around exceptional customer experiences. This is an ideal opportunity for an ambitious Assistant Store Manager eager to grow their career in a premium retail environment. Key Responsibilities Customer Service & Shopfloor:

Act as a brand ambassador, providing styling advice, product education, and an authentic, personalised service. Deliver an exceptional customer experience from store entry through to purchase and follow-up. Build and nurture relationships with new and repeat customers, both in-store and through post-visit communication. Maintain expert product knowledge, ensuring it is consistently communicated to customers and the store team. Reflect the brand's core values and culture in all interactions and behaviours. Identify creative ways to surprise and delight customers, exceeding expectations. Ensure the shop floor consistently reflects brand and visual merchandising standards. Handle customer feedback and complaints efficiently and professionally, escalating to the Store Manager when necessary. Create seamless interactions between customers and in-store technology.

Team Management:

Lead and inspire the store team in the Store Manager's absence, ensuring smooth daily operations and effective communication with head office and senior retail leadership. Support the Store Manager in motivating the team to achieve store KPIs and targets. Contribute to team development by assisting with onboarding, conducting regular product and service training, and facilitating performance reviews. Assist with the recruitment and selection process for new team members. Address day-to-day team matters such as punctuality, grooming standards, and performance expectations, with guidance from the Store Manager as required. Set a positive example by consistently following company policies and ensuring team compliance.

Operations:

Support stock management processes including deliveries, stock takes, audits, and inventory control. Help analyse store performance and suggest actions to achieve business objectives. Ensure seamless opening and closing of the store, following all operational procedures.

Key Requirements

Proven Assistant Store Manager or management experience (minimum 1 year) within a fast-paced, premium retail, hospitality, or customer-facing environment. Sales-driven, goal-oriented, and motivated by achieving results. Experienced in leading, training, and motivating high-performing retail teams. Strong interpersonal and communication skills with a professional, customer-centric approach. Able to gather and share customer feedback and insights to improve service and sales strategies. Proactive, approachable, and passionate about delivering outstanding service. Skilled in tailoring service to meet individual customer needs in an inclusive, welcoming environment. Comfortable with digital technology and multi-channel customer interaction tools. Positive attitude, ability to multitask, and work effectively in a busy environment. A genuine passion for jewellery, premium retail, and delivering memorable customer experiences.

If you are an ambitious Assistant Store Manager ready to take your next step in a dynamic, customer-focused environment - we would love to hear from you. #J-18808-Ljbffr