About the RoleThis job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count.Who we areThe UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams – jam-packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.Equal OpportunitiesVirgin Media O₂ is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.The must havesExperience working in a fast paced environment, not necessarily Retail.Experience in leading and developing teamsExperience delivering first class customer experiencesExperience following process and proceduresExperience delivering reviews and performance managementExperience working towards targets and driving success.The other stuff we are looking forStrong communication and listening skillsThe ability to change and adapt to the business needsExperience in using systems and following processesExperience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.BenefitsOur goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way. #J-18808-Ljbffr