Overview Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day. Key Responsibilities

Motivate your team and give each customer a meaningful shopping experience. Act as second-in-command, ready to fill in for the Store Manager and take charge when necessary. Drive the store’s performance by ensuring excellent customer service, effective teamwork and efficient operations. Act as a role model and ambassador for Rituals. Support the Store Manager in creating a culture of trust, based on positive and constructive feedback. Recruit, hire and retain a diverse and talented store team. Coach team members to increase engagement and help them achieve their full potential. Assist the Store Manager with day-to-day business activities. Deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-traffic outlet environment. Maintain a strong focus on delivering exceptional customer service.

Requirements

Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality. People management skills (e.g., communication, motivation, coaching, connection, and inspiration). Experience in sharing knowledge to drive behavioural change and develop others. Decision‑making and problem‑solving skills.

Benefits

Training and development opportunities. Competitive bonus scheme. Rituals employee discount. Numerous wellbeing initiatives and EAP. Company & Team Events.

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