Assistant Service Manager

2 Days Old

Assistant Automotive Service Manager - West London
Strong OTE £45k+– Negotiable depending on experience Monday to Friday 8.30am to 5.00pm - Weekends on rota
An established automotive business in West London is seeking an experienced Assistant Aftersales Manager / Senior Service Advisor to support the day-to-day running of a busy aftersales department.
This role is ideal for a Senior Service Advisor or Workshop Controller who is working towards a Service Manager or Aftersales Manager career path and is ready to take on more operational responsibility.
This is a hands-on, visible role within the dealership, supporting both front-of-house and workshop teams while helping drive performance, customer satisfaction and operational standards.
The Role
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Supporting the Aftersales Manager / Service Manager with daily aftersales operations
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Managing and supporting Service Advisors and overseeing workshop flow
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Assisting with KPI performance, productivity, upsell and customer satisfaction targets
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Handling escalated customer queries and complaints professionally
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Supporting audit standards, compliance and brand processes
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Acting as a key link between service advisors, technicians and management
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Ensuring a smooth and consistent customer journey from booking to handover
About You
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Previous experience as a Senior Service Advisor, Assistant Service Manager or Workshop Controller
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Strong customer handling, leadership and people management skills
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Commercially aware with a focus on quality, efficiency and profitability
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Confident working in a fast-paced main dealer or large independent environment
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Motivated by progression towards a Service Manager / Aftersales Manager role
What’s On Offer
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Competitive basic salary, negotiable depending on experience
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Strong OTE potential
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Stable, well-established dealer group
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Clear career progression within aftersales management
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Supportive environment with exposure to full aftersales operations
Assistant Aftersales Manager, Assistant Service Manager, Senior Service Advisor, Workshop Controller, Service Manager progression, Aftersales Management, Main Dealer Aftersales, Service Advisor Manager, Automotive Aftersales
Apply
Location:
Alperton
Salary:
£35,000 - £45,000 /annum + bonus and benefits
Job Type:
FullTime
Category:
Automotive/Aerospace

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