Assistant Plumbing & Heating Manager Location: Willesden, NW10 2JJ Salary: Negotiable Hours: 7:30am – 17:30pm Monday – Friday Alt Saturdays 6:30am – 15:30pm About The Role: A family owned builders merchants are looking for an Assistant Plumbing and Heating Manager to play a key leadership role in driving sales growth, margin, and customer acquisition while supporting the Manager in the day‑to‑day running of this plumbing and heating department. This is a hands‑on, commercially focused role, leading from the front on the trade counter and proactively developing trade relationships. Benefits: * Perkbox - 24/7 discounts, wellbeing support, online GP access & more * Company Pension Scheme * Group Life Assurance (up to 3x salary, subject to service) * Staff Discount on all products * Cycle to Work Scheme * Employee Assistance Programme * Long Service Awards * 23 days annual leave + bank holidays + your birthday off Key Responsibilities: * Drive sales performance against targets by growing plumbing and heating trade accounts, increasing spend, and improving quote conversion * Promote a sales-first culture, identifying upsell and cross-sell opportunities while protecting margin * Build and maintain strong relationships with trade customers, ensuring high service levels and repeat business * Act as a key contact for customer issues, resolving escalations and supporting commercial decisions * Lead by example on the trade counter, coaching and motivating the team to achieve targets * Support team development through training on products, systems, and sales techniques, and deputise when required * Maintain efficient branch operations, including stock control, merchandising, and adherence to health & safety standards Skills & Experience Required Requirements: * Proven experience in a plumbers’/builders’ merchant or trade supply environment with a strong sales track record * Commercially minded, confident discussing pricing, margins, and closing deals * Leadership or supervisory experience * Strong communication and relationship-building skills with both customers and colleagues * Strong knowledge of plumbing & heating products * Sales-driven, proactive, and results-oriented with a strong customer focus * Hands-on leader who thrives in a fast-paced, target-driven environment