Holiday Inn London West Hotel is a 4* Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, seven large Meeting Rooms, a Gym, Restaurant and Bar, which an exciting opportunity has arisen for an enthusiastic and passionate Assistant Nights Manager to join our team. The Assistant Nights Manager provides leadership and support to all members of the Reception and Food & Beverage team and enforces the Hotels policies and standards during the shift. They liaise with all other managers in the Hotel to ensure the smooth running of the business. Key Objectives To ensure that each shift you are responsible for runs smoothly and efficiently at all times To supervise the operation of the Hotel, be actively involved in recognizing training needs and running training sessions with the team Be actively involved in your own personal development to increase your own confidence and ability and to increase the hotel profit, and maximize positive guest feedback Strive to be the best in what you do, taking care and pride in your work Be an integral part of the team in setting and achieving the overall hotel objectives To be fully conversant in working areas of the Hotel and able to operate the front office systems To promote the Hotel at every opportunity to all local businesses to generate sales for the Hotel and use every effort to sell or upsell the hotel facilities To ensure that all charges are correctly posted to guest bills following the standard procedure and ensure credit policies are maintained To assist in all financial aspects of the Hotel Main Duties: Driving volume of positive reviews and respond to reviews Problem and complaint handling & reporting Shift briefing for staff (briefing standard topic list) Drive the overbooking strategy as laid out by the Reservation Department Execute upselling actions to maximize revenue Convey accurate and detailed information on hotel and area services and facilities Open lobby standard & cleanliness check To be fully integrated with the Front Office and Food & Beverage operation by spending time at the Front Desk, Restaurant, Bar and in the lobby monitoring service levels and guest feedback The ability to monitor the appearance, conduct, guest relation skills and punctuality of the team, in order to meet the departmental standards Exterior and interior property walk To ensure adherence to grooming & personal hygiene standards, To ensure adherence to company & department SOP / update department SOP when needed In Return for your Commitment, we will offer you: Free meals on duty Staff discounts within Holiday Inn Hotels Excellent Training and Development opportunities within the hotel group. Required experience: Experience of working in a similar position (with Opera PMS System) in a Hotel Property for 1 year Job Type: Full-time Job Types: Full-time, Permanent Additional pay: Commission pay Benefits: Discounted or free food Employee discount Free parking On-site parking Schedule: 8 hour shift Night shift Experience: Hotel & Accommodations Guest Services Staff: 1 year (required)

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