Assistant Night Front Desk Manager

44 Days Old

Do you want to Be A Part of something unique?
We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Assistant Night Front Desk Manager !
Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.
Your role as a Assistant Night Front Desk Manager ..
Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
Your rewards..
28 days holidays increasing with length of service
Discounted rates in Hilton hotels around the world with Go Hilton programme for both team member and friends & family
Meals on duty with cash vouchers for monetary value
Company's Pension
Discounts on F&B outlets
Access to Perks at Work with discounts and points on online stores
Access to Employee Assistance Program
Life Assurance
Recommend a Friend Scheme
Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress
A bit about you..
Previous experience in the Front Office within the hotel industry
Have full integrity
Demonstrating passion and pride in your everyday work
Actively using training products provided
Being a team player in everything you do
Being the owner of your actions and decisions
Being open and honest at all times
Proactively leading the team and communicating priorities to the team
Communicating openly with team members, supervisors, managers in all departments
About Curio Collection by Hilton Hotels
Hiltons Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home authentically embodying the distinct culture and spirit of the community in which they reside.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Looking forward to receiving your application!

TPBN1_UKCT
Apply
Location:
Bexley
Job Type:
FullTime

We found some similar jobs based on your search