Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. POSITION SUMMARY

Reporting to Director of Services and supporting the day-to-day activities in Housekeeping. Assists the Director of Services in the overall running of the Housekeeping department and deputizes for the Director of Services in her absence.

Directs and works with employees to clean and maintain guestrooms and public space. Completes inspections of rooms and Public Areas and holds people accountable for corrective action. Acts as a liaison to coordinate the efforts of Housekeeping, Front Office and Engineering. Assists in ensuring guest and employee satisfaction while maintaining the operating budget. Document and resolve any issues and complete required paperwork. Assists in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serves as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Ensures knowledge and understanding of OSHA regulations are up to date.

Oversees all lost and found procedures.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

Works effectively with the Engineering department on guest room maintenance needs.

Understands and complies with loss prevention policies and procedures.

Ensures all employees have proper supplies, equipment, and uniforms.

Assists in supervising an effective inspection program for all guestrooms and public space.

Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

Supervises Housekeeping and all related areas in the absence of the Director of Services.

Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Sets a positive example for guest relations.

MANAGEMENT COMPETENCIES

Create Belonging: Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

Is aware of how own behaviours impact others.

Respects others and welcomes their differences in the perspectives, backgrounds, and experiences.

Actively listens, anticipates, and delivers on the needs of customers and associates.

Fosters loyalty by building rapport and communicating effectively with partners/ customers.

Develop Others: Develop diverse, inclusive, and high-performing talent and teams.

Shows an understanding of performance expectations and works with manager to set and prioritize developmental goals.

Builds relationships to attract top talent and participates in the hiring and on-boarding process for new associates.

Models company culture of service, opportunity, respect, fair treatment, and inclusion.

Lead Change: Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

Demonstrates agile thinking and courage; adapts to changing or stressful situations by staying calm and focused, remaining optimistic, asking clarifying questions, and uses available resources.

Communicates effectively by expressing ideas concisely, actively listens and responds to others with understanding, and appropriately interprets verbal and non-verbal behavior.

Displays professionalism and gains respect from others.

Makes effective and timely decisions by collaborating with others, asking questions to gather information, and identifying and considering alternatives and possible impact.

Learn & Excel: Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.

Sets career goals and identifies areas for development; takes steps to achieve goals using available resources, seeking challenging assignments, sharing learnings and best practices with others, and completing assigned training on time.

Identifies innovative ways to improve productivity as well as associate and external partner/ customer satisfaction.

Demonstrates technical excellence by maintaining up-to-date knowledge of job-relevant technologies, performing technical and complex tasks to solve problems, and by communicating the benefits of specific techniques in area of expertise.

Continually strives to learn and build expertise in new areas, and identify ways in which to apply skills, knowledge, and insights across situations and tasks.

Deliver Results: Set ambitious goals, create alignment, and drive execution.

Learns from mistakes and takes responsibility for being innovative and delivering work that exceeds requirements.

Contributes to setting shared goals for the team or department and works effectively with team members to meet shared goals.

Stays organized, and manages workload by requesting and using available resources, prioritizing activities, and making adjustments when appropriate, and anticipating and discussing possible challenges to completing assigned work with manager.

Accepts feedback and coaching and incorporates changes into work and behaviours.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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