Our client is seeking a dedicated and personable Facilities & Operations Assistant Manager/Senior Administrator that will be the key in enhancing the operational performance, customer experience and the ultimate financial performance based in Hoddesdon. The Assistant Manager will report to the Deputy Manager and will be supported by a Customer Experience Assistant. The Assistant Manager should expect to work directly and closely with the Deputy Manager and other members of the centre team including the overall Dual-Site Manager & Innovation Director.

This is a full-time permanent role offering £28,000-£30,000 depending on experience. Working hours are 8.30am – 5pm, Monday – Friday although flexibility will be required to meet the needs of the business.

Role Objectives:

Profile and Reputation: Support the Deputy Manager in creating a successful business by selling and marketing the product offer whilst enhancing its reputation for excellence

Operational Excellence: Deliver a market leading service to the community in building, support and collaborative connections and the training and development of staff

Customer Service Excellence: Deliver exceptional customer service levels supporting the Manager with overall management control and accountability for the commercial performance of the centre

Deputy Responsibility: Oversee the full operation and management of the building and team, the Manager will be based ...