Are you passionate about delivering exceptional guest experiences? Firmdale Hotels is seeking a dedicated and enthusiastic Assistant Head Concierge to join our team at the Knightsbridge Hotel. This pivotal role is at the heart of our daily operations, ensuring every guest enjoys a seamless and memorable stay. As Assistant Head Concierge, youll lead the concierge desk with professionalism and a personal touch, overseeing guest arrivals and departures while managing requests with precision and care. Youll work closely with our talented concierge team to exceed guest expectations and embody the essence of Firmdale Hotels: excellence, warmth, and individuality. Responsibilities: Ensure the concierge desk operates smoothly, delivering high standards of service. Provide a warm welcome to guests, assist with luggage, and offer personalised assistance to meet their needs. Handle incoming calls promptly and courteously, addressing guest inquiries and requests. Collaborate with the concierge team to create memorable guest experiences. Pay meticulous attention to guest preferences and requirements. Demonstrate enthusiasm and passion for outstanding service. Reflect Firmdales commitment to excellence through your professional appearance and demeanour. Contribute to a supportive and collaborative working environment alongside ambitious colleagues. What you Need: A genuine desire to exceed guest expectations and deliver unforgettable experiences. Exceptional communication and interpersonal skills. Clean driving license is desireable. Enthusiasm for creating memorable moments for guests. Previous experience in a similar role within a luxury hotel environment is preferred. Strong organisational skills and the ability to thrive in a fast-paced setting. What We Offer: We offer a competitive salary plus service charge and benefits to be discussed at venue Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks

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