Assistant General Manager – Manchester Apply for the Assistant General Manager role at Soho House & Co. Employee Benefits

Team meal whilst on shift prepared by our chefs 50% team discount on food & drink, 7 days a week Team room rates: any bedroom, any house, £100 a night Health cash plan (option to add children) Dental plan (option to add children) Birthday day off Discount on Cowshed products and Soho Home (up to 50%) Free counselling sessions Cookhouse & House Tonic: Our Cookhouse & Tonic programmes offer unique food and drink training, events and opportunities to inspire and educate Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

The Role At Soho House, the Assistant General Manager (AGM) supports all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention, acting as an ambassador for the Soho House brand and fully embracing our ethos. Main Duties

Oversee and drive an inclusive environment that ensures every member and team member feels and embodies the Soho House Pillars and Values Possess a strong understanding of product from food and drink to accommodation Implement, oversee and understand the commercial viability of the business Effective hands‑on day‑to‑day management and problem solving both front and back of house operations MNE overview, understanding, direction and strategy Effective communication with internal and external stakeholders Work closely with the General Manager to assess and develop operational goals based on weekly, daily and quarterly business performance reviews Execute action plans on time and within budget to support business improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests and staff Adhere to Soho House & Co company policies for food safety, allergy procedure and create an overall safe and inviting space for members, guests and staff by partnering with Health & Safety leaders and following local, government and regional compliance and legal standards Collaborate with all support office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities Influential leader and decision maker that supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and overall experiences outlined by the General Manager

What We Are Looking For

Up to 3–5 years’ experience in a busy hospitality venue within a senior management capacity Innovator and influencer with previous experience managing F&B operations Excellent interpersonal skills and ability to build relationships (internal and external) Strong attention to detail Excellent customer service Fluent in English Organised and reliable Ability to work and maximise relationships within a diverse team Computer literacy within Opera, Micros and Adaco advantageous Full understanding of local authority requirements Personal licence holder SIA knowledge, understanding and experience

Physical Requirements

Must be able to seize, grasp, turn and hold objects by hand Able to work on your feet for at least 8 hours Occasionally kneel, bend, crouch and climb as required

Expected Working Hours For a General Manager

Varying shift times across the seven days, to include working evenings, weekends, opens & closes

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