Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability. Step into the spotlight at The Trafalgar St. James London , a five-star lifestyle hotel offering an iconic London experience. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End, our property is a vibrant hub celebrated for bold design, dynamic atmosphere, and unparalleled service. We are incredibly proud to announce that our team achieved the highest guest score across all London properties in 2026 , adding to a growing list of prestigious industry recognitions and awards. From our 137 stunning bedrooms and suites to our celebrated venuesincluding the iconic Rooftop and Rockwellwe deliver unforgettable moments for Londoners and international guests alike. Our Values We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future. Why Join Crimson Hotels? We believe great people deserve great perks: Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand Extra Day Off for Your Birthday Because your day matters Employee Assistance Programme and wellbeing Free refreshments and freshly cooked meals while on duty Learning and development opportunities for career progression Health Benefit schemes Recognition and reward schemes Pension Scheme & Life Assurance Discounts in our F&B Outlets What your day will look like? As a key leader in our front-of-house operations, you will support the Front Office Manager in orchestrating a seamless, award-winning guest experience from arrival to departure. Lead & Inspire: Mentor, train, and schedule the front office team, fostering a high-performing and motivated environment.

Guest Excellence: Act as a proud ambassador for the hotel, confidently handling guest relations, resolving feedback professionally, and ensuring every stay meets our five-star standards.

Operational Brilliance: Coordinate effectively with other departments to ensure a flawless flow of communication and service.

Drive Standards: Maintain strict compliance with Hilton brand guidelines and quality standards, contributing to performance monitoring and reporting to push our operational excellence even further.

What Youll Bring? We are looking for a proactive, detail-oriented hospitality professional with a genuine passion for delivering exceptional service. A minimum of one to two years of supervisory or assistant managerial front office experience within a luxury five-star hotel environment.

Strong interpersonal and organisational skills, with the ability to confidently multitask and lead under pressure.

Proven expertise in guest relations and complaint handling.

Familiarity with property management systems (OnQ experience is highly desirable).

A commitment to continuous improvement and a proactive mindset.

Note: Experience with LQA /Forbes standards is desirable but not essential.

Ready to make a difference? Apply now and lets create meaningful experiences. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We embrace inclusivity, which means creating an environment where we celebrate our differences and everybodys contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

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