Assistant Director of Estates & Communal ComplianceSalary Package : £105,145 (inc supplement) + Excellent BenefitsLocation: Wooburn Green, High Wycombe or Letchworth Garden CityHybrid: 2 days per week in the office, 3 days from homeContract: PermanentAre you looking to join a growing, values-led organisation with a clear social purpose?At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serveIf you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.Were now seeking an exceptional Assistant Director of Estates and Communal Compliance to lead one of our most visible and impactful services, ensuring our estates are safe, compliant, well maintained and places residents are proud to call home.This unique opportunity offers a chance to shape a critical function at scale, influence corporate priorities and lead meaningful change across communities.About the RoleAs Assistant Director of Estates and Communal Compliance, youll provide strategic and operational leadership for estates services and communal compliance across our property portfolio.Youll be accountable for delivering high performing, resident focused services that meet legislative requirements, SettleParadigm standards and our long term asset strategy. Leading senior operational heads, youll drive operational excellence, strong commercial performance and a culture rooted in safety, accountability and continuous improvement.This role sits at the heart of our Property leadership team and plays a key role in delivering compliance, customer satisfaction, sustainability and value for money.Key Responsibilities:Strategic leadershipDevelop and deliver estates and communal standards aligned to organisational ambitions, regulation and resident expectationsWork closely with Strategic Asset Management to drive efficiency, consistency and return on investmentCollaborate with the Director of Repairs and Estates to deliver a commercially astute, cost-effective serviceProvide visible, values-led leadership across estates and communal complianceAct as a senior Property representative, contributing to corporate strategy, policy development and cross-functional initiativesLead on high-risk or complex complaints, ensuring swift resolution, learning and assuranceChampion a safety-first culture, ensuring colleague and contractor wellbeingInnovation & changeDrive digital and technological improvements to streamline estates and compliance deliveryUse data, insight and performance intelligence to inform decision-making and improvementImprove productivity across DLO teams, reducing reliance on external suppliers and improving value for moneyOperational excellenceLead estates services and all areas of communal compliance, including statutory and non-statutory requirementsOversee estate inspections, communal fire safety checks, door inspections, water hygiene, pest control, signage, bulk waste and related repairsDrive high performance across DLO and contractor delivery modelsEnsure new-build estates are mapped, mobilised and maintained to agreed long-term standardsContinuously review service delivery models to ensure strong sector comparison and best practiceCustomer experienceEmbed a customer-first culture that drives strong Tenant Satisfaction Measures, particularly communal satisfactionEnsure services are designed around resident needs and wellbeingUse feedback, complaints and engagement insight to drive service improvementRepresent SettleParadigm at resident forums, committees and engagement eventsFinancial & commercial leadershipManage estates and communal compliance budgets with robust financial control and forecastingOptimise commercial performance of in-house teams and contractorsIdentify efficiencies that improve outcomes while reducing cost and wasteCompliance, risk & governanceEnsure full compliance with all legal and regulatory requirements, including the Social Housing (Regulation) Act, Building Safety Act and environmental legislationMaintain strong governance, assurance and risk management arrangementsProvide performance and compliance reporting to Board, Committees and Executive forumsEnsure contracts are procured, mobilised and managed in line with SettleParadigm standardsMaintain robust, up-to-date policies, procedures and systems that minimise risk and support excellent deliveryWhat Were Looking ForSenior leadership experience within estates, repairs or communal compliance servicesProven delivery of large-scale DLO and contractor-led estate servicesStrong operational and building safety compliance experienceTrack record of managing complex complaints and resident expectationsDemonstrable budget management and financial control experienceExtensive experience operating at senior Property leadership levelKnowledge & skillsStrong technical knowledge of estates, compliance and housing legislationCommercial acumen with the ability to make balanced, risk-based decisionsConfident using data to drive performance and improvementExcellent communication, negotiation and report-writing skillsAbility to lead change, motivate teams and deliver high performanceInnovative, proactive and solutions-focused leadership styleQualificationsDegree in Housing, Construction Management, Civil Engineering or similarCIH Level 5 (desirable) or willingness to work towardsFull UK driving licenceBenefitsAt SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.annual salary: £105,145 (inc supplement) + Excellent Benefits30 days holiday upon starting plus Christmas closure and buy optionsGenerous pension scheme up to 9.5% employer contribution via salary sacrificeFamily-friendly leave: Enhanced maternity, paternity, and adoption leaveHealth cash plan claim up to £1,800 for everyday health costs (plus free kids cover)Life cover and income protectionFlexible working hybrid options, modern offices, free parking & EV chargingAnd thats just the beginning! Were also thrilled to provide:Mental Health First Aiders available to supportCar leasing via salary sacrifice (for permanent colleagues subject to conditions)Funded training, qualifications & apprenticeships3 paid volunteering days in the local communitiesPeer-recognition rewards platformPaid professional subscription (one per year)Working Hours & Additional Pay37 hours: 9am-5.30pm Mon-Thurs and 9am- 5pm on Fridays.Our CommitmentWe are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.Accessibility and AdjustmentsWe are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.Please ensure you fully answer the questions on the application form.Closing Date: Monday 11/05/2026We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.JBRP1_UKTJ