Are you an experienced Customer Service Advisor/Manager looking for that next step in your career? If so Harron Homes are looking for an Assistant Customer Service Manager to join our North Midlands team! About the Role We are looking for an Assistant Customer Service Manager to support the management of our busy Customer Service Department. This role will involve overseeing department operations, managing staff and contractors, resolving customer complaints, handling warranty claims, and implementing improvements to ensure exceptional service delivery. You will be responsible for allocating resources, supporting Customer Service Coordinators, and ensuring all work in occupied homes is completed efficiently, in line with set KPIs, and to the highest quality standards. Key Responsibilities * Support the Customer Service Manager in day-to-day departmental operations. * Manage diaries, timesheets, and safe working practices for Customer Service Operatives. * Collate and manage data relating to Legal Completions and post-completion works. * Oversee warranty provider claims from start to resolution. * Monitor and improve processes, ensuring accurate KPI tracking and reporting. * Allocate work to operatives, site teams, and contractors effectively. * Manage contractor performance, addressing inadequate outcomes. * Handle escalated customer complaints and ensure prompt, satisfactor...