area-housing-manager

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Job Title: Area Housing Manager (Temporary)
Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area)
Salary: £54,410.72 per annum (pro rata)
Hours: 37 hours per week, Monday to Friday
Contract: Temporary – until end of May 2026
Start Date: ASAP

The Role

We are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes.
Reporting to the Operations Manager – Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities.
This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area.

Key Responsibilities

Lead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services
Provide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff development
Oversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviour
Manage risk effectively, ensuring compliance with internal controls, policies, and legal requirements
Handle customer complaints within agreed timescales, identifying trends and implementing service improvements
Work collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communities
Build and maintain strong relationships with local authorities, elected members, and partner organisations
Use customer feedback, performance data, and insights to inform service delivery and drive continuous improvement
Ensure fire safety and property compliance actions are effectively managed across all schemes
Contribute to policy development, service improvements, and wider neighbourhood objectives
Operate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPR

About You
To be successful in this role, you will have:

Significant experience leading or managing teams within social housing or a related sector
Strong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagement
Proven experience in driving performance improvements, managing change, and delivering service enhancements
Confidence in analysing performance data, reports, and KPIs
A solid understanding of housing regulation, landlord and tenant law, and best practice
Excellent stakeholder management skills, with the ability to build effective relationships internally and externally
A full UK driving licence and access to a vehicle

Additional Information

DBS Requirement: Basic DBS check required
We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check.

Apply

Location:: Exeter
Salary:: £54,411 per annum
Job Type:: FullTime

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