Overall Purpose: To provide a high quality, planning and co-ordination service for Responsive Repairs

• Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.

• Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area. • Maintain the scheduling system and provide internal and external customers with timely and accurate information. • Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues. • Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales. • Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed. • Ensure compliance with GDPR regulations when processing customer data. • Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues. • Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

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