Deliveroo

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace, but have achieved significant growth over the past few years, including expansion in our New Verticals business, which encompasses site operations across our delivery-only sites—Editions and HOP.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join, and while we have made significant progress, we are just getting started!

Editions

When we launched in 2017, Deliveroo Editions was the world's first delivery-only kitchen business, and we are still the market leader in helping our restaurant partners succeed. We bring exclusive restaurant brands into high-demand areas. We operate across five global markets and have perfected the art of delivering customer orders in the fastest way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders to the highest possible standards, outperforming their brick-and-mortar KPIs. This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones!

Site Operations

Great people help to drive our business forward, and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you. Does this sound tasty to you? Take a look at our Area Manager role and apply below to join the Roo family.

The Role

The responsibility of the Editions Area Manager is to lead your site teams in achieving the highest possible standards within their respective areas of sites. This includes exceeding customer satisfaction by attaining operational KPIs, maximising site profitability by holding teams accountable for cost management and championing team morale by fostering a positive and cooperative working environment.

It also involves managing additional revenue streams and overseeing the upkeep and maintenance of our sites whilst being fully compliant with local laws and regulations. The nature of our business is multifaceted, which means you will be championing relationships with various internal and external stakeholders, including commercial, compliance, and build teams, as well as our restaurant partners, suppliers, landlords, and local authorities.

What You’ll be Doing

• You are a key part of the senior site operations team, supporting leadership strategies by cascading key information and ensuring multi-site managers are aligned on vision, approach, and execution.

• The buck stops with you - you own site operations for your area (2-5 sites) by managing a team of multi-site managers to deliver KPIs and business objectives. This will require the ability to lead effectively by balancing the need to operate at a distance with the willingness to roll up your sleeves and get involved when the business requires it.

• Delivering impactful site visits to supervise and deliver operational excellence across your respective area. Be fair, consistent and transparent in your expectations, leaving SMART outcomes and next steps.

• Plan your work week most effectively by splitting your time between your respective sites, ensuring you have the most significant impact possible while also complying with company work expectations (e.g., weekend working, late-night working, time spent on site). If longer travel distances (+1 hour) are required, we have a travel policy in place that will guide you through the process.

• Demonstrate operational excellence by meeting KPI targets across your area, constantly seeking to improve. We are a data-driven business. As such, analyse performance data, identify trends, and implement improvement initiatives by conducting regular reviews and assessments to identify areas for improvement and provide recommendations for enhancing operational effectiveness and efficiency.

• Owning the financial performance of your area. As an Area Manager, you will be responsible for achieving budgets, forecasting annual performance and driving efficiency across Opex, R&M, Labour and Utility lines and implementing cost-control measures in your respective areas to maximise profitability.

• Lead per the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our team members and support them throughout their careers. This includes the requirement to manage HR cases, recruiting, onboarding, and Editions Site Management.

• Foster an environment in which people shine by ensuring practices are in place to develop, train and uphold morale. You will have a direct impact on reducing attrition and supporting career progression.

• Supervise compliance with company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.

• Ensure all sites and partners are upholding food safety regulations, working with local authorities and food safety champions to drive compliance in your area. Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor adherence to standards.

• Build strong relationships with restaurant partners, using stakeholder management and leadership skills to drive performance, resolve issues and deliver results.

• Liaise with various counterparts across the business to improve overall operational performance. Be astute in stakeholder management, building a strong professional network and escalating/communicating upwardly effectively when required.

• Host and participate in relevant meetings, including Weekly / Monthly Business Reviews, as well as participate and/or lead projects locally/globally, initiatives and activities to improve the operating model and achieve company objectives

Requirements

• Minimum of 3-4 years of Food & Beverage experience, ideally with experience of area management across multiple locations, or other relevant experience, ie, time spent working in a management role in the delivery-only industry.

• Strong capability and track record for project management

• Be adaptable and embrace change as it presents itself. Our business is still evolving, and new and exciting opportunities continue to emerge. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients for success.

• Demonstrable track record of managing and influencing the P&L to deliver sustainable operations. Able to translate P&L interpretations into tangible, effective action to drive forward profitability.

• Strong cross-functional technical acumen with knowledge of broader business functions (e.g. compliance, build, commercial, people, property, etc.)

• Possess commercial acumen with an ability to effectively frame these opportunities to the Commercial Team or External Restaurant Partner Stakeholders.

• Able to read, interpret and impact KPI performance with an ability to balance performance requirements in addition to process and operational opportunities.

• Excellent knowledge of food safety, health, and safety compliance requirements

• Can demonstrate excellent English communication skills, both verbal and written English, as well as in the local language (where applicable).

• Has a strong aptitude for influencing others as well as stakeholder management. Comfortable interacting with senior stakeholders.

• Highly organised individual with exceptional attention to detail who can apply project management skills to tackle various challenges

• Tech-savvy and comfortable working with numbers and using data to inform your decisions (experience with Looker preferred)

• ‘Can do, problem solver, never give up’ attitude and the desire to grow and succeed with one of the world's fastest-growing food-tech companies.

• Right to work in the relevant country.

• Willingness to travel between multiple locations across the respective area, complying with company working expectations (e.g. weekend working), including remaining a constant physical presence within sites.

• Valid Driving Licence or in the process of obtaining a full licence.

Workplace & Diversity

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

A great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an inspiring space.