Watermelon Catering

We are a successful and growing multi-site hospitality business with seven cafés and one street food operation based in Aberdeen and Aberdeenshire. We are now seeking a strategic, hands-on Operations/Area Manager to lead our venue teams, drive operational excellence and prepare the business for further expansion. This is a key leadership role, replacing our outgoing Area Manager but with an expanded focus on venue quality, systems, people, and growth.

Key Responsibilities 1. Operational Leadership Lead and support Venue Managers across all locations Ensure venues are consistently delivering high standards of food, service, cleanliness, and customer experience Identify and act on performance issues quickly and constructively 2. Commercial Performance Analyse monthly reports with Director Manage labour and COGS across venues to protect margins Set and track KPIs for sales, profitability, and efficiency 3. Team Development & Culture Recruit, coach, and develop Venue Managers and supervisors Build a positive, accountable, high-performance culture Lead weekly/fortnightly Ops meetings and monthly 1:1s 4. Systems & Scalability Implement standard operating procedures (SOPs) across sites with the support of Director & Facilities Manager Establish repeatable systems for training, onboarding, audits, and reviews Prepare the business operationally for new site openings 5. Cross-Functional Collaboration Work with the Marketing & Events Manager on campaigns and local activations Work with the Facilities Manager to manage reactive and planned maintenance

What We're Looking For Proven experience managing multi-site operations (ideally 3+ hospitality sites). Must have hands one experience to operate in a catering environment. Strong commercial mindset. Capable to read financial reports and act on financial data Excellent people leader. Capable of mentoring, developing, and holding managers accountable Systematic and process-oriented. Create strong in SOPs, quality control, and execution Comfortable with both strategic thinking and hands-on leadership Full driving licence and ability to travel between venues

Bonus Skills/Nice to have Experience with new site launches or franchising Barista/Kitchen experience

Company Perks Competitive Salary Use of Company Van One Week Free Stay per annum in Company Cottage in Royal Deeside Free Meals on Shift Discount in all venues

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