Apprentice Planning OfficerLocation: OldhamSalary: £21,021You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity, ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards aremaintainedto increase customer satisfaction.Whatyoullbe doingas an Apprenticeat Great Places....Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.Ensure appointments are made and kept within agreed service standards and KPIs, keeping customers informed with any changes to the schedule withina timelymanner.Schedule jobs based on priority, skill set, availability,locationand customer needs, utilising relevant contractors whenrequired.Update housing management and scheduling systems with accuracy in record keeping in real time.Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.Working to support the wider planning team as and whenrequiredWhat We are looking for.......A commitment to providing excellent customer serviceA team player who brings a positive, helpful attitudeSomeone who is flexible and adaptableA good listener who takes pride in detail and follow-throughSomeone open to learning and developing their skills and experienceSomeone whodemonstratesInitiativeWhatyoullneed.Curious, can-do attitude and a desire to make a differenceCommitment to completing your apprenticeship and engaging with the Growing Greatness development programmeExcellent written and verbal communication skillsKeen eye for detail and good organisational skillsGCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficialComfortable using Microsoft Office tools (Outlook, Word, Excel)Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on timeCommitment toobserveandcomply withall policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding PolicyHow we support youand your career atGreat Places....A fully accredited apprenticeship/ qualification plusadditionalshort qualifications to aid in your developmentFull equipment to help you perform best at your roleDedicated time each week for studying and learningMentorship and line management from senior professionalsA warm, inclusive team where your ideas and growth matterOpportunities to shadow across the business and contribute to the social housing sectorAccess to our Growing Greatness talent programme including workshops, networks, and development activitiesSupport from our Emerging Talent and Development Specialist which will include reviews,check-insand the opportunity to discuss your progressClosing date: 11thMay 2026Shortlist date: 12thMay 2026Interview date: Assessment Day - Early June2026/ Final Stage Interview - June 2026JBRP1_UKTJ