Top 150 UK Law Firm Midlands / East Anglia | Hybrid WorkingApplication Support | Legal Systems | User Support | Professional ServicesIf youre someone who enjoys supporting users, improving systems, and being the go-to person for application queries, this is a strong opportunity within a highly respected professional services environment. This role sits within a Top 150 UK law firm with a strong presence across the Midlands and East Anglia. The business is continuing to invest in its core systems, applications, and user experience, making this a key hire within the IT team. This isnt a purely technical, back-end role. Its a user-facing, service-led position, working closely with lawyers, partners, and business support teams to ensure systems are running effectively and users are fully supported.The Role Providing application support for legal and business systems (e.g. iManage, BigHand, Elite, Microsoft 365) Logging, triaging, and resolving user queries and support tickets Diagnosing application issues and providing clear, practical solutions Supporting system upgrades, releases, and patching activities Assisting with basic system configuration (user setup, permissions, templates) Supporting User Acceptance Testing (UAT), test scripts, and release validation Producing clear user documentation, guides, and knowledge base content Delivering onboarding and refresher training to users Supporting floor-walking and go-live activities during system changes Liaising with third-party vendors and internal teams to resolve issues Investigating recurring problems and recommending process improvements Supporting data quality checks and basic system integrations where requiredKey Skills & Experience Experience in an Application Support, Systems Support, or Technical Support role Strong experience supporting business or legal applications Knowledge of systems such as iManage, Elite 3E, BigHand, Intapp Time, or Microsoft 365 Strong problem-solving and analytical skills Experience logging and managing support tickets Excellent communication skills with a strong user-focused approach Ability to explain technical concepts clearly to non-technical users Strong organisational skills and attention to detailDesirable Experience Experience within a law firm, professional services, or regulated environment Exposure to system integrations, APIs, or workflow automation Experience with testing, UAT, or QA processes Knowledge of Power BI, reporting tools, or PowerShell ITIL Foundation or similarAbout You Friendly, approachable, and service-focused Strong communicator with a genuine desire to help users Patient and able to support users of all technical levels Methodical, organised, and detail-driven Proactive and able to work independently A collaborative team player who builds strong relationships Adaptable in a fast-paced, change-driven environmentWorking Arrangements Office-based with hybrid working available Occasional out-of-hours work for upgrades or maintenance Travel to other offices may be requiredWhy Apply? Join a Top 150 UK law firm with a strong reputation Play a key role in supporting and improving core business systems Highly collaborative, people-focused environment Strong exposure to users across the business, including senior stakeholders Opportunity to develop within a modern, evolving IT function Hybrid working and a varied, engaging roleJBRP1_UKTJ