Were working with a Bristol based tech co. looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has six support analysts based in Bristol. The support team is the first line of contact for all the client queries, working conscientiously to ensure customer concerns are addressed effectively and providing resolutions within the SLA. Their companies mission is to enable Health Insurers to rapidly add value through technology solutions, utilising their award-winning product which has led to them becoming a leading worldwide supplier of software to health insurers. The company develop an extensive platform consisting of core back-office automation, open API and integration suite and digital solutions serving customers in the insurance value chain. Key responsibilities: Triaging Incidents logged within the Service Desk system Cloud hosted client user accounts management MS/SQL Server script execution in production and non-production environments Working directly with client representatives to progress issues/requests Collaborating with colleagues to progress issues/requests and further understanding Following the CIS Service Call Management Process Contributing to the company knowledgebase with FAQs, How to.. and technical articles Li...