Allocations Manager

New Yesterday

Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London.

What the Job Will Be Doing

* Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996

* Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible

* Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries

* Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy

* Act as the escalation point for complex homelessness and allocations cases

* Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways

* Identify and resolve service issues, including backlogs in reviews, complaints, and allocations

* Implement and improve processes, policies, and quality assurance frameworks

* Monitor and report on service performance, KPIs, and risk areas

* Provide technical guidance and support to officers, ensuring high-quality decision making

What You Will Need

* Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017

* Proven experience managing Section 202 Reviews

* Experience handling Stage 2 complaints and dealing with the Housing Ombudsman

* Background in allocations and/or homelessness services within a Local Authority

* Experience managing complex cases involving suitability, discharge of duty, and housing needs

* Ability to manage workloads, prioritise effectively, and drive service improvements

* Strong written skills, particularly in producing robust and defensible decisions
Apply
Location:
London
Salary:
£425 - £450 /day
Job Type:
FullTime
Category:
Public Sector

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