Head of Customer Care This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.

£70k-£75k basic salary

You'll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.

Your key responsibilities : Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions) Driving cost reduction across customer care processes Working closely with lenders and commercial decision-makers Leading, inspiring and motivating a team of 30 and delegating effectively

What you'll bring to the team : (To respect your time, please only apply if you have this experience) Deep knowledge of automotive industry and car dealerships Experience high up in a big car dealership / car supermarket environment Ability to lead and inspire teams of 20+ people Strong commercial knowledge within automotive complaints and cost saving Confident in reporting results back to the business

How the role will benefit your career: High-...