Aftersales Manager

2 Days Old

Exciting Opportunity: Aftersales Manager at Leading Dealership in Colne

Our Client is seeking a highly motivated and experienced Aftersales Manager to join their reputable dealership in Colne. This is a fantastic chance for an automotive professional to lead the service team, drive customer satisfaction, and maximise dealership profitability. If you are passionate about managing teams and delivering exceptional results, this Aftersales Manager role is the perfect next step in your career.

Benefits:
Competitive basic salary of £40,000 per annum, with OTE earning potential of up to £61,000
Working hours: Monday to Friday, 8:00am 5:30pm
Pension scheme and generous paid holidays, including annual leave increases for long service
Recognition awards, including a special watch after 10 years of service
Uniform provided, alongside free flu vaccinations and contributions towards eye care
Cycle to Work scheme promoting sustainable commuting
Discounted workshop and MOT services for staff
Staff referral scheme and access to ongoing training through Accreditation Programme and Simpsons Academy
Employee of the Quarter awards recognising outstanding contributions
As the Aftersales Manager, your duties will include:
Managing all service processes to ensure the delivery of high-quality customer service at all times
Coaching, developing, and performance managing the service team to reach and exceed targets
Recruiting and selecting team members in line with organisational and manufacturer standards
Ensuring compliance with brand service standards and customer satisfaction KPIs
Monitoring labour efficiency, sales figures, and controlling costs effectively
Developing targeted service campaigns to maximise commercial opportunities
Analysing customer needs and competitor activity to continuously improve service offerings
Ensuring health, safety, and GDPR compliance across all processes
Promoting collaboration across departments and fostering a positive dealership culture
Attending internal and manufacturer training sessions to keep skills and knowledge current
Requirements:
Extensive experience managing automotive aftersales teams
Strong leadership and team development skills
In-depth knowledge of manufacturer service standards and KPIs
Excellent communication and customer service abilities
Proven track record of analysing performance metrics and implementing improvements
Full valid driving licence
If you are a dedicated automotive professional ready to take the next step as our Aftersales Manager in Colne, we want to hear from you. Our team of recruitment experts is passionate about connecting talented individuals with rewarding careers in the motor trade. Please contact Paul Martin today to find out more about this exciting opportunity.
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Location:
Nelson
Salary:
£60,000
Job Type:
FullTime
Category:
Customer Service

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