Aftersales Manager – Brighton

Salary: £50,000 – £66,000 OTE (Basic + Bonus) Location: Brighton Job Type: Full-time, Permanent

Job Description

Pembrook Resourcing are currently seeking an experienced and driven Aftersales Manager to join our client’s busy dealership in the Brighton area. This is an excellent opportunity for a proven aftersales professional to lead a successful Service and Parts operation within a fast-paced environment.

The successful candidate will be responsible for overseeing the day-to-day running of the aftersales department, ensuring high levels of customer satisfaction, operational efficiency, and profitability.

Key Responsibilities

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Managing the Service and Parts departments to achieve KPIs and profit targets.

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Driving performance across Service Advisors, Technicians, and Parts teams.

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Ensuring an exceptional level of customer service and satisfaction (CSI).

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Monitoring workshop efficiency, productivity, and utilisation.

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Managing budgets, costs, and departmental profitability.

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Ensuring compliance with manufacturer standards and company processes.

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Recruiting, training, and developing aftersales staff.

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Handling escalated customer concerns professionally and effectively.

Requirements

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Previous experience as an Aftersales Manager or Senior Service Manag...