After Sales & Parts Advisor

5 Days Old

Role Purpose The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability. Key Responsibilities Customer Service & Aftersales Support Act as the first point of contact for all aftersales and parts-related enquiries Provide a professional and efficient service to customers via phone, email, and face-to-face interactions Support the service department with parts identification and availability Handle customer queries, complaints, and returns in a timely and effective manner Parts Sales & Advisory Provide accurate quotations, pricing, and availability information Upsell additional parts and accessories where appropriate Process orders, invoices, and payments in line with company procedures Stock Control & Inventory Management Maintain accurate stock levels and carry out regular stock checks Monitor fast-moving and obsolete parts to optimise stock holding Receive, inspect, and correctly store incoming parts deliveries Ensure all parts are labelled and stored in an organised manner Supplier & Warranty Administration Liaise with suppliers to source parts efficiently and cost-effectively Process...
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Location:
Braintree
Salary:
£35,000
Job Type:
FullTime
Category:
Sales

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