Role Purpose The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability. Key Responsibilities ·Customer Service & Aftersales Support ·Act as the first point of contact for all aftersales and parts-related enquiries ·Provide a professional and efficient service to customers via phone, email, and face-to-face interactions ·Support the service department with parts identification and availability ·Handle customer queries, complaints, and returns in a timely and effective manner ·Parts Sales & Advisory ·Provide accurate quotations, pricing, and availability information ·Upsell additional parts and accessories where appropriate ·Process orders, invoices, and payments in line with company procedures ·Stock Control & Inventory Management ·Maintain accurate stock levels and carry out regular stock checks ·Monitor fast-moving and obsolete parts to optimise stock holding ·Receive, inspect, and correctly store incoming parts deliveries ·Ensure all parts are labelled and stored in an organised manner ·Supplier & Warranty Administration ·Liaise ...