Aftersales Advisor

Location: Exeter
Salary: £30,000 per annum + Bonus Scheme

Monday to Friday (No Weekends)

Our client is currently seeking a motivated and customer-focused Aftersales Advisor to join their busy dealership team in Exeter. This is an excellent opportunity for an organised and personable individual who thrives in a fast-paced automotive environment.

The Role

As an Aftersales Advisor, you will be the first point of contact for customers requiring servicing, maintenance, and repair work. You will play a key role in delivering an exceptional customer experience while supporting the workshop and driving aftersales performance.

Key Responsibilities

• Welcoming customers and managing service bookings

• Liaising with the workshop team to ensure efficient workflow

• Providing clear and professional updates to customers

• Upselling service plans and additional work where appropriate

• Maintaining accurate records and invoicing

• Ensuring high levels of customer satisfaction at every stage

Salary & Benefits

• Basic salary of £30,000 per annum

• Quarterly bonus scheme:

• Up to £1,000 per quarter based on customer satisfaction performance

• £25 commission per service plan sold

• Monday to Friday working hours

• Supportive team environment

• Ongoing training and development

About You

• Previous experience in an automotive service advisor / aftersales role preferred

• Excellent communication and customer service skills

• Strong organisational abilities and attention to detail

• Ability to work well under pressure

• Confident in upselling and identifying customer needs

If you are passionate about delivering outstanding customer service and want to join a forward-thinking dealership in Exeter, we would love to hear from you.

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