Advice Manager (Outreach & Data) The Advice & Wellbeing Team at KCLSU are looking for an Advice Manager (Outreach & Data) to join us in running our vital Advice service for student's at KCL. As the Advice Manager (Outreach & Data), it is your role to ensure an effective and efficient Advice service that meets the needs of students and supports the development of the colleagues in Advice. You will do this by developing partnerships across both King’s and KCLSU to ensure more students and staff have a strong understanding of the service. You will also lead on process changes to streamline data collection and impact reporting to ensure our service is constantly improving. Key responsibilities include;

Managing the delivery and development of the Advice Service by collaborating closely with the Advice Manager (Training and Development) and the Advice Manager (Triage) Collaborating with the Advice management team to review and improve systems and processes to improve service efficiency and effectiveness. Leading the development of the Advice outreach strategy and delivery ensuring it responds to the needs of underrepresented groups while educating students about the Advice service and relevant procedures and regulations. Managing three Student Advisors and support their development and ensure the quality and consistency of advice delivered. Leading partnership building across King's and KCLSU to build awareness and collaborative working including leading faculty-specific projects informed by data. Leading on service evaluation and impact reporting ensuring that data collection is accurate, consistent and frequent. Being a point of safeguarding escalation for Advice colleagues and be responsible for escalating safeguarding concerns appropriately to the Head of Advice. When needed, support with complex cases and be responsible for cases being picked up in busy periods. Leading Advice involvement in KCLSU activities such as Welcome, Take Time Out, Wellbeing Week, Wellbeing Hubs and cover in times of sickness to ensure a consistent presence of Advice Supporting the Head of Advice and Wellbeing to build an advice service that is accessible to all KCL students, for students currently underrepresented in our community profile. To apply for this role, please fill in an application form and include a personal statement, detailing how you meet the person specification, which is attached. To be eligible to apply for this role you must:

Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. Have a National Insurance number, or be in the process of applying for one Not be a trustee of King’s College London Students’ Union REF-223 227