Administrator - Customer Accounts
New Yesterday
Customer Service Administrator
Location: East Leeds Full-time, Permanent | Hybrid (1 day WFH)
Salary: £24,500
An exciting opportunity to join the Customer Service team of a growing company with an exciting product as a Customer Service Administrator. This is a very interesting and varied Customer Service Administration role and the client has a strong e-commerce platform, established retail partnerships, and an excellent culture.
What You'll Be Doing:
Deliver exceptional customer service to wholesale clients (key accounts, marketplaces, and independent retailers)
Manage wholesale order books to meet monthly and annual targets
Oversee stock updates, imagery requirements, order packing, and delivery schedules
Liaise with distribution centres and internal teams to ensure on-time fulfilment
Maintain accurate order records across multiple systems
Provide weekly/monthly reporting on performance metrics
Build strong relationships with customers and stakeholders
Identify and implement process improvements
Support onboarding and training through updated process documentation
Key Skills & Experience:
1+ years' office-based customer service or internal account administration experience
Strong communication skills (email, phone, webchat)
Ability to work cross-functionally between wholesale and e-commerce
Highly organised, with excellent attention to detail and tim...
- Location:
- Leeds
- Salary:
- £24,500 /annum hybrid, £25 days holidays
- Job Type:
- FullTime
- Category:
- Admin, Office, Secretarial & PA