Administrator & Receptionist- Beenham.

Monday-Friday- Fully Office Based

Permanent

£25k-£28k depending on experience

Key Responsibilities

Customer Support & Communication

Act as the first point of contact, representing the organisation in a professional and approachable manner Deliver a consistently high standard of customer-focused service Answer incoming calls in a friendly, confident, and professional way Respond to sensitive or difficult conversations with patience, understanding, and empathy Direct calls to the relevant teams or accurately record and pass on messages Develop positive relationships with customers to build trust and loyalty Provide clear, accurate, and timely information to customers and suppliersScheduling & Diary Coordination

Arrange, update, and cancel appointments efficiently as required Manage schedules for engineers and field-based staff to ensure effective daily planning Work closely with customers and internal teams to coordinate availability Confirm bookings and support follow-up communication when necessarySystems & Administrative Support

Keep customer records accurate and up to date within internal systems Record all customer contact details, actions, and outcomes clearly Review written communications to ensure accuracy and professionalism Assist with general office administration tasks such as filing, scanning, and maintaining records Monitor and order office supplies to maintain adequate stock levels Ensure reception and office spaces remain tidy, organised, and welcomingWhat We're Looking For

Strong written and verbal communication skills

Professional and confident telephone manner with a friendly approach Previous experience in a customer-facing, administrative, reception, or service-based role Good organisational skills with strong attention to detail Familiarity with Microsoft Office and customer or administrative systems Ability to prioritise tasks and manage a varied workload in a busy environment Compassionate and patient when supporting customers, including vulnerable individuals Professional, polite, and customer-oriented in approach Reliable, punctual, and trustworthyPlease note due to the location you must be have a Full UK Driving Licence and have access to your own vehicle.

Apply now!

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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