Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Baggage Claims and Administration Officer to deliver exceptional experiences & finding baggage solutions.

This role will support a wide range of operational and administrative activities, with a core focus on baggage claim management, travel coordination and day-to-day office administration for our UK and European operations.

The ideal candidate is detail-oriented, a clear communicator, and comfortable managing multiple tasks in a fast-moving environment. In this role, you will support our operational teams and work closely with colleagues globally in areas such as:

⦁ Managing all baggage claims, ensuring prompt handling, investigation and resolution

⦁ Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation

⦁ Coordinating CAA Summer, Winter and Ad-Hoc permit applications

⦁ Handling general office and administrative duties as required

⦁ Managing leasing processes and administration for company vehicles

⦁ Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing

⦁ Responding to all timesheet-related queries

⦁ Maintaining Leave/Sick/Lieu/MRP records up to date

⦁ Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece

⦁ Managing taxi bookings for employees on duty

⦁ Arranging travel orders, tickets and hotel accommodation for the Managing Director, and coordinating with global colleagues to ensure plans are well organised

⦁ Managing office supply orders, including stationery, water, kitchen and cleaning materials

We welcome candidates who possess the following skills/knowledge:

⦁ Experience working in an administrative, operations or travel-related environment

⦁ Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service

⦁ Knowledge of CAA processes and permit applications

⦁ Strong organisational skills with the ability to manage competing priorities

⦁ Confident communicator with strong written and verbal skills

⦁ Proficiency in MS Office applications

⦁ Ability to work effectively under pressure and meet tight deadlines

⦁ A proactive, detail-oriented approach and a commitment to excellent service