Account Manager

Salary: £30,000 - £35,000

Location: Colchester CO5 9SE

Hybrid: Monday - Friday 9:00AM - 5:30PM (Monday and Thursday in office)

About the role:

We’re seeking an experienced and commercially minded Account Manager to join our Creative – Digital / Client Services team. Reporting to the Client Services Director, you’ll take ownership of key client relationships, ensuring the successful delivery of offline, digital, and web projects while driving account growth and leading a high-performing Account Executive.

This role sits at the heart of client strategy, project delivery, and team leadership, ideal for someone who thrives in a fast-paced agency environment.

Benefits:

• Generous Holidays starting from 33 days per annum
• Birthday leave (post-probation)
• Tax Free EOT Bonus
• Group Life Assurance
• Social events organised by our Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays
• Referral programme
• Pirkx benefits from day one
• Auto-enrolment pension (3% employer contribution after 3 months)

Key Responsibilities:

• Act as the primary point of contact for assigned clients, building strong, trusted relationships and ensuring exceptional service delivery
• Oversee the end-to-end delivery of projects across digital, web, and offline channels, ensuring work is delivered on time, within budget, and to a high standard
• Identify and develop opportunities for account growth, proactively expanding client relationships and new business opportunities
• Lead and support the Account Executive, providing guidance, performance management, coaching, and development
• Manage financial processes including quoting, invoicing, and accurate project setup and tracking using Synergist

Requirements:

• Proven experience as an Account Manager within a marketing or creative agency environment
• Strong commercial awareness with a track record of growing accounts and exceeding client expectations
• Excellent leadership and people management skills, with experience managing and motivating direct reports
• Outstanding communication and presentation skills, with the ability to produce clear, strategic briefs and client-facing documentation
• Highly organised and detail-focused, with the ability to manage multiple clients and deadlines in a fast-paced setting