A key focus of the role is the systematic analysis of customer demand, complaints, and resource-intensive activities, using root cause analysis to eliminate repeat issues, reduce avoidable workload, and drive operational efficiencies in partnership with Transport Operations; identify opportunities to streamline processes, improve first-contact resolution, and reduce unnecessary escalation.\n\nReporting to the customer services Director the ideal candiadte must be a graduate Prior experience of Transport is essential\n\nyou will Manage, motivate, and develop the customer services team\nSet clear objectives and KPIs for the team and regularly review performance.\nUtilize the EVENT platform for monitoring operational activities.\nReport daily operational Key Performance Indicators (KPIs) both internally and externally.\nRespond promptly and professionally to customer queries.\nbe willing and capable of stepping into operational customer service roles during periods of annual leave, sickness absence, or exceptionally high workload.\n\nAbout You\n\nExperience in managing a team.\nExperience in a customer service and transport essential\nProblem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.\nInitiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.\nAdaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.\nStakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.\nIT Skills: Possesses excellent IT skills to navigate systems and tools effectively.\nCommunication Skills: Demonstrates good presentation, communication, and interpersonal skills.\n\nWorking as part of the 4PL team you'll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making.\n\nResponsibilities encompass manage, motivate, and develop the customer services team, including recruitment, training, and performance management, set clear objectives and KPIs for the team and regularly review performance, ensuring regular communication by direct reports with Customers, and Service Providers is maintained, and meaningful relationships are established. Acting as an escalation point as and when required.\n\nplease email cv