Description

As part of the wider Global Asset Protection (GAP) team, Private Clients look after the personal insurance needs of both mid-net-worth and high-net-worth individuals. These include the decision-makers of our corporate clients, numerous members of the Sunday Times ‘Rich List’, and a host of familiar public names. Our service is of the highest and most confidential nature.
We are looking for an experienced Account Manager to join our team. You will have an excellent client focus and a proven track record of delivering the highest levels of direct client service, with the ability to analyse situations and provide optimal solutions for clients.
 

The Role 

Reporting to the Client Account Management Leader, and working as part of an established team of Account Managers, the successful candidate will be responsible for a portfolio of clients with accountability for retention and account development. You will manage and develop existing client relationships and grow the portfolio, providing the appropriate advice and subject matter expertise required to deliver a class-leading service and ensure that we have the right insurances in place to fulfil our clients’ demands and needs.

•  Deliver high-quality, confidential client service while building and maintaining strong client relationships.
• Provide day-to-day client support, including handling queries, advising on cover, and processing policy amendments.
• Prepare and manage London market documentation and submissions using Willis systems.
• Negotiate favorable terms with insurers, independently or in partnership with Account Executives.
• Achieve client retention targets and identify cross-selling, up-selling, and referral opportunities.
• Ensure compliance with internal procedures, FCA principles, Treating Customers Fairly, and collaborate with global support teams to deliver timely service

Qualifications

What you'll bring

• Strong Private Client sector experience.

• Experience of preparing and using MRCs preferred but not essential.

• Strong personal management skills with a proven track record of managing your own workloads and delivering excellent levels of client service.

• Strong communication, negotiation, problem solving and influencing skills.

• Demonstrates exceptional accuracy, quality, and attention to detail.

What we offer 

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com