Account Manager - Freight Forwarding
New Yesterday
We are recruiting on behalf of a
well-established global freight forwarding organisation
for an
Account Manager
to join their Southampton team. This role is
firmly focused on account management and customer care , rather than new business sales. It would suit someone who enjoys building relationships, managing accounts day to day, and acting as the main point of contact for customers - without the pressure of sales targets.
The Role
Reporting into the Commercial function, you will be responsible for the
ongoing management of a portfolio of existing customer accounts
(circa 20 smaller accounts). New business generation will be handled by the commercial team; once accounts are onboarded, ownership will pass to you for
day-to-day management, coordination, administration, and customer engagement . The commercial lead will remain involved at a high level, stepping in where required, but you will be the primary operational and commercial contact. This is a
hands-on, detail-driven role
with a strong administrative element, requiring someone who is commercially aware but customer-led rather than sales-focused.
Key Responsibilities
Act as the main point of contact for allocated customer accounts Manage day-to-day account activity, communication, and administration Produce and maintain customer
tariffs and rate sheets Ensure agreed
KPIs, service levels, and deliverables
are met Liaise closely with internal operations teams to ensure smooth service delivery Engage with debtor reports and query logs to support on-time payment Identify opportunities to
add value and improve service , rather than sell aggressively Document and maintain
Standard Operating Procedures (SOPs) Produce and review customer reports and performance data Support issue resolution and escalation where required
About You
Proven experience within
freight forwarding
(operations, customer service, or commercial) Strong knowlege of sea freght operations Comfortable in an
account management or customer-facing role May suit someone from a
BDM or sales background
who prefers relationship management over sales targets Equally open to candidates from a
strong operations background
with good commercial awareness Highly organised, detail-focused, and confident handling administration Strong communication and stakeholder management skills Commercially minded without being sales-driven
Working Pattern & Benefits
Office-based role
(with potential for hybrid working) 25 days holiday Private Medical Cover Death in Service (4 x salary) Discretionary bonus Enhanced maternity and paternity leave Cycle to Work Scheme Contributory Pension Scheme Employee Assistance Programme Eye test contribution Employee referral scheme Free parking Christmas 'thank you' bonus WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy.
TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- Sales