Are you a dynamic and results-driven Account Manager looking to join an innovative, purpose-led organisation with a strong ethical foundation? Our client is a well-established marketing and print partner that delivers high-impact, sustainable solutions for a diverse range of brands.

With a strong commitment to environmental responsibility, social value, and transparency, they operate at the cutting edge of technology, data, and creative services to deliver outstanding results across direct mail, print, and digital channels. Their unique, values-led approach and dedication to building long-term client relationships have earned them an enviable reputation in the industry.

As they continue to grow, they're looking for an experienced Account Manager who shares their passion for excellence, sustainability, and client success to join their vibrant and collaborative team.

The Role:

The role is hybrid, with the view of coming into the office a few times a month. Core working hours are 08:30 am to 17:30 pm, Monday to Friday with one hour for lunch. There is the potential to negotiate flexible working options.

Main Responsibilities:

Relationship Management & Account Development

• Build and maintain strong relationships with key clients.
• Promote and consult on company products, services, and value proposition.
• Drive growth through upselling, cross-selling, and campaign collaboration.
• Monitor client satisfaction and proactively support client needs.
• Collaborate with the Business Growth Team and Sales for onboarding and account expansion.

Campaign & Project Management

• Oversee and deliver complex print campaigns and projects.
• Ensure projects meet deadlines, specifications, and relevant certifications (e.g., FSC/PEFC).
• Identify opportunities to upsell and improve campaign offerings.
• Resolve any project disputes or issues promptly and professionally.

Required:

• Strong relationship and communication skills.
• Exceptional attention to detail.
• Ability to coordinate and prioritise across multiple accounts/projects.
• Account management experience in a client-facing role within DM / POS / Print.
• Good technical print knowledge.
• Commercial awareness and drive to hit revenue targets.
• Proactive, organised, and solutions focused.

Nice to have:

• Direct Mail experience & understanding of RM/DSA requirements.
• Basic data knowledge and ability to have conversations with customers about data cleansing and processing.
• Passion for sustainability.
• Understanding of industry regulations and standards (eg GDPR, FSC, PEFC)
• Experience leading customer reviews and implementing continuous improvement plans.